Policy

1. INTRODUCTION

Sharers Mall is a modern lifestyle and commercial destination designed to provide customers with a convenient, safe and enjoyable shopping and service experience. The mall brings together fashion, beauty, wellness, food, technology and essential household products under one roof.

Sharers Mall operates through the following business divisions:

  • Boutique and Fashion
  • Bridal Services and Products
  • Gym and Wellness
  • Groceries
  • Natural and Non-GMO Food Production
  • Salon and Beauty Services
  • Electronics

This policy document establishes the standards, responsibilities and rules governing the operations of Sharers Mall. All employees, tenants, contractors, suppliers and business partners are expected to comply with these policies.

2. VISION

To become a trusted and leading lifestyle mall that brings together quality products, wellness, beauty, fashion, technology and healthy living in one convenient destination.

3. MISSION

Sharers Mall is committed to providing customers with high-quality products and services through:

  • Excellent customer service.
  • Safe and clean facilities.
  • Ethical business practices.
  • Quality and affordable products.
  • Natural and non-GMO food options.
  • Innovation and continuous improvement.
  • A welcoming and inclusive shopping environment.

4. CORE VALUES

Sharers Mall shall operate according to the following values:

Quality

We are committed to providing products and services that meet high standards of quality and customer satisfaction.

Integrity

We conduct our business honestly, transparently and responsibly.

Customer Focus

The needs, safety and satisfaction of our customers remain central to our operations.

Innovation

We encourage new ideas, technology and improved ways of serving our customers.

Health and Wellness

We promote healthy lifestyles through our gym, natural food products and non-GMO food production.

Respect

All customers, employees, suppliers and visitors shall be treated with dignity and respect.

Sustainability

We encourage responsible sourcing, waste reduction and environmentally conscious business practices.

5. CUSTOMER SERVICE POLICY

Sharers Mall is committed to providing a professional and enjoyable customer experience.

All employees and service providers shall:

  • Treat customers with courtesy and respect.
  • Respond to customer enquiries promptly.
  • Provide accurate information about products and services.
  • Avoid discrimination, harassment or disrespectful behaviour.
  • Handle complaints professionally and confidentially.
  • Maintain a clean and welcoming environment.
  • Protect customer privacy and personal information.

Customer complaints shall be documented and directed to the appropriate department for investigation and resolution.

6. BOUTIQUE AND FASHION POLICY

The boutique section of Sharers Mall shall provide fashionable and quality clothing, footwear and accessories.

Product Standards

All products sold shall:

  • Be properly displayed and priced.
  • Be checked for damage before sale.
  • Meet agreed quality standards.
  • Be sourced from legitimate suppliers.
  • Have accurate product descriptions where necessary.

Changing Rooms

Customers using changing rooms shall be provided with privacy and a clean environment. Staff shall conduct regular inspections to maintain cleanliness and security.

Returns and Exchanges

Returns and exchanges shall be handled according to the mall’s approved return policy. Products must generally be returned in acceptable condition with relevant proof of purchase, subject to applicable terms.

7. BRIDAL SERVICES POLICY

The bridal section shall provide customers with quality bridal products and services, which may include:

  • Wedding gowns.
  • Bridesmaids’ dresses.
  • Bridal accessories.
  • Groom and wedding fashion.
  • Veils and jewellery.
  • Bridal consultations.

Appointments shall be managed professionally to ensure customers receive adequate attention and privacy.

Bridal products rented, altered or specially ordered may be subject to separate agreements regarding deposits, fittings, alterations, damage and collection dates.

8. GYM AND WELLNESS POLICY

The Sharers Mall Gym is committed to providing a safe and supportive environment for physical fitness and wellness.

Members and Visitors Shall:

  • Follow instructions provided by authorised gym personnel.
  • Use equipment responsibly.
  • Wear appropriate workout clothing and footwear.
  • Maintain personal hygiene.
  • Return equipment after use.
  • Avoid behaviour that may endanger themselves or others.
  • Report damaged equipment immediately.

Unauthorised tampering with gym equipment is prohibited.

Management reserves the right to restrict the use of equipment where a customer or member’s behaviour creates a safety risk.

The gym shall maintain regular cleaning and equipment inspection procedures.

9. GROCERY OPERATIONS POLICY

The grocery department shall provide safe, fresh and quality food and household products.

Sharers Mall shall:

  • Maintain clean storage and display areas.
  • Monitor product expiry dates.
  • Remove expired or damaged products from sale.
  • Store products according to manufacturer requirements.
  • Maintain appropriate refrigeration where required.
  • Practice proper stock rotation.
  • Provide clear pricing and product information.

Employees responsible for food handling shall maintain high standards of personal hygiene.

10. NON-GMO AND NATURAL FOOD PRODUCTION POLICY

Sharers Mall is committed to supporting healthier food choices through the production and sale of natural and non-GMO food products.

Products marketed as non-GMO shall be sourced, produced and labelled responsibly.

The food production department shall focus on products such as:

  • Natural flours.
  • Grains.
  • Legumes.
  • Plant-based food products.
  • Natural food blends.
  • Minimally processed food products.
  • Other approved healthy food products.

Production Standards

The non-GMO food production unit shall:

  • Maintain clean and hygienic production facilities.
  • Source ingredients from approved suppliers.
  • Maintain traceability of ingredients where practicable.
  • Clearly identify ingredients used in products.
  • Control contamination risks.
  • Maintain appropriate storage conditions.
  • Use suitable packaging materials.
  • Label products accurately.
  • Record production and quality-control activities.

No product shall be advertised as non-GMO unless there is a reasonable basis and appropriate documentation supporting the claim.

11. FOOD SAFETY AND HYGIENE POLICY

All food-related departments shall maintain strict hygiene practices.

Employees shall:

  • Wash hands regularly.
  • Wear appropriate protective clothing where required.
  • Keep production surfaces clean.
  • Avoid handling food while ill where this could create a contamination risk.
  • Follow cleaning and sanitation schedules.
  • Report potential food contamination immediately.

The mall shall establish procedures for:

  • Cleaning and sanitation.
  • Pest prevention.
  • Waste disposal.
  • Product storage.
  • Product recalls where necessary.
  • Supplier quality management.

12. SALON AND BEAUTY SERVICES POLICY

The salon shall provide professional beauty and grooming services in a clean and safe environment.

Salon staff shall:

  • Maintain clean workstations.
  • Sanitise tools and equipment.
  • Use appropriate products for each service.
  • Maintain professional conduct.
  • Respect customer privacy.
  • Clearly communicate service prices before providing services.

Reusable equipment shall be cleaned and sanitised according to established hygiene procedures.

Products used on customers shall be properly stored and used according to manufacturer instructions.

13. ELECTRONICS DEPARTMENT POLICY

The electronics department shall provide customers with reliable electronic products and accessories.

Products shall be:

  • Properly displayed.
  • Protected from damage.
  • Accurately priced.
  • Supplied through approved sources.
  • Checked where appropriate before sale.

Customers shall receive relevant product information, including warranty details where applicable.

Electronic products shall not be misrepresented regarding specifications, compatibility or performance.

14. HEALTH AND SAFETY POLICY

Sharers Mall is committed to maintaining a safe environment for customers, employees and visitors.

The mall shall:

  • Maintain clear emergency exits.
  • Provide appropriate fire safety equipment.
  • Conduct routine safety inspections.
  • Maintain safe electrical installations.
  • Keep walkways clear.
  • Display warning signs where hazards exist.
  • Train relevant staff in emergency procedures.
  • Record and investigate accidents and incidents.

All employees must report unsafe conditions immediately.

15. FIRE AND EMERGENCY POLICY

Sharers Mall shall maintain procedures for emergencies, including:

  • Fire.
  • Medical emergencies.
  • Power failures.
  • Security threats.
  • Natural disasters where applicable.

Employees shall be trained to:

  • Raise alarms.
  • Assist with evacuation where safe.
  • Direct customers towards designated exits.
  • Contact emergency services when necessary.

Emergency exits must never be blocked or used for unauthorised storage.

16. SECURITY POLICY

The mall shall maintain reasonable security measures to protect people, products and property.

Security measures may include:

  • Security personnel.
  • Controlled access areas.
  • Surveillance systems where appropriate.
  • Incident reporting procedures.
  • Inventory protection measures.

Employees and tenants must cooperate with authorised security procedures.

Theft, fraud, vandalism and deliberate property damage are strictly prohibited.

17. CLEANLINESS AND FACILITY MAINTENANCE POLICY

Sharers Mall shall maintain a clean, attractive and hygienic environment.

Cleaning schedules shall cover:

  • Floors.
  • Restrooms.
  • Food production areas.
  • Gym facilities.
  • Salon areas.
  • Changing rooms.
  • Common areas.
  • Waste disposal areas.

Waste shall be disposed of responsibly and in accordance with applicable environmental and public health requirements.

18. EMPLOYEE CONDUCT POLICY

All employees shall:

  • Report to work on time.
  • Dress appropriately.
  • Treat customers and colleagues respectfully.
  • Protect company property.
  • Avoid conflicts of interest.
  • Maintain confidentiality where required.
  • Follow approved workplace procedures.

The following may result in disciplinary action:

  • Theft.
  • Fraud.
  • Harassment.
  • Violence.
  • Discrimination.
  • Serious misconduct.
  • Deliberate damage to property.
  • Repeated violation of company policies.

19. ANTI-DISCRIMINATION AND HARASSMENT POLICY

Sharers Mall is committed to maintaining a respectful environment.

Discrimination, bullying, intimidation, sexual harassment and other forms of harassment are prohibited.

Customers and employees should be treated fairly regardless of personal background or characteristics protected by applicable law.

Complaints shall be handled confidentially and investigated appropriately.

20. DATA PRIVACY AND CONFIDENTIALITY POLICY

Customer and business information shall be handled responsibly.

Sharers Mall shall take reasonable steps to protect information relating to:

  • Customers.
  • Employees.
  • Suppliers.
  • Business operations.

Personal information shall only be collected and used for legitimate business purposes and handled in accordance with applicable privacy requirements.

21. ENVIRONMENTAL AND SUSTAINABILITY POLICY

Sharers Mall encourages environmentally responsible operations.

The mall shall seek to:

  • Reduce unnecessary waste.
  • Encourage responsible packaging.
  • Promote reusable and recyclable materials where practical.
  • Reduce unnecessary energy consumption.
  • Manage food and production waste responsibly.
  • Support sustainable sourcing where feasible.

22. SUPPLIER AND PROCUREMENT POLICY

Suppliers shall be selected based on factors including:

  • Product quality.
  • Reliability.
  • Price.
  • Safety standards.
  • Ethical business practices.
  • Compliance with relevant requirements.

The mall reserves the right to discontinue relationships with suppliers whose products consistently fail to meet required standards.

23. QUALITY CONTROL POLICY

Sharers Mall shall establish quality checks appropriate to each department.

Quality control activities may include:

  • Product inspection.
  • Expiry-date monitoring.
  • Food production checks.
  • Equipment inspections.
  • Customer feedback analysis.
  • Supplier performance reviews.

Products that fail quality standards shall be removed from sale or production until properly assessed.

24. COMPLAINTS AND FEEDBACK POLICY

Sharers Mall values customer feedback as an important part of continuous improvement.

Customers may submit feedback or complaints through approved communication channels.

Complaints shall be:

  • Recorded where appropriate.
  • Reviewed objectively.
  • Directed to the responsible department.
  • Resolved within a reasonable timeframe where possible.

Management shall use recurring feedback trends to improve products, services and operations.

25. POLICY REVIEW AND CONTINUOUS IMPROVEMENT

This policy document shall be reviewed periodically to ensure that it remains relevant to the operations and growth of Sharers Mall.

Management may update policies to reflect:

  • Business expansion.
  • Customer needs.
  • New products and services.
  • Changes in applicable regulations.
  • Health and safety requirements.
  • Improvements in operational practices.

All employees and tenants shall be informed of significant policy updates relevant to their responsibilities.

26. POLICY ACKNOWLEDGEMENT

All employees, tenants and relevant service providers operating within Sharers Mall are expected to understand and comply with the policies contained in this document.

Failure to comply may result in corrective action, suspension of privileges, disciplinary measures or termination of a business relationship, depending on the nature and seriousness of the violation.

SHARERS MALL

Shop. Style. Glow. Live.

A complete destination for fashion, beauty, wellness, healthy living, groceries and technology.